Ideas for Reddit moderation improvements

Ideas for Reddit moderation improvements

/r/Bitcoin moderation Reddit

Awhile back the /r/Bitcoin community got upset over Coinbase CEO talking with Reddit CEO about /r/Bitcoin's moderation and the possibility of removing the moderators of the subreddit. It has been a few months and luckily not much has come of it. However, this got me thinking about how we could improve the moderation of the subreddit, or at least what different approaches could be taken.

None of the points mentioned are meant to be an attack on anyone - thy are merely ideas worth considering in probably many communities, not just ours.

This can be viewed as a continuation from the "On /r/Bitcoin moderation - three years in review" blog post.

Head moderator responsibilities

Everyone has different approaches to moderation. Personally, I find myself starting with a lot of enthusiasm early on and later petering out over time as more people join the team and are able to take on the responsibilities. Being the second moderator on /r/Bitcoin for a long awhile and facing the community backlash at our top moderator gave me an opportunity to think about how I would run things. While this might not be an ideal solution for everyone, here is the approach I might take - focus on being the moderator of moderators and an arbitrator between them, rather than dictating the direction of the subreddit.

My personal approach is that everyone makes mistakes - moderators are no different and I'm no different. The best approach to take is to fill the moderator positions with people that aim to support the community and see it grow. Most importantly, however, those people should be open to discussing and challenging views held by themselves and other moderators as needed. One person might make a mistake, but if five people agree on something, it is less likely to be a mistake. If someone disagrees, it is important that they express their reasoning and let their peers come to a conclusion whether something needs to change or not. Many of the /r/Bitcoin moderators, both past and present luckily are able and do voice their opinions even if it's not in line with the current rules.

Being the top moderator on Reddit gives one the power to control everything in the given community, but in my opinion that power should be used very rarely. Ideally, the top moderator of the subreddit would perhaps only step in if the other moderators are acting against the community and need to be removed. This could mitigate the use of moderation to push one's agenda - if the top moderator doesn't actively moderate, they can't change much to suit their agenda. Other moderators know that if they usurp the community, they will be removed. Thus some balance of power could be reached for the betterment of the community, provided the top moderator could be trusted.

Anonymous discussions

At times the moderators might need to discuss some matter anonymously. Perhaps it would be an issue of removing a certain mod or other controversial topic. Unfortunately, Reddit doesn't leave many options for anonymizing one's conversations while still being certain you're talking with the same group of people. However, here is a simple solution to this problem:

Every moderator would create a random account. They would message someone saying they are a mod, but not reveal their original identity. That person would gather the list of all accounts that messaged them and present the list to the moderation group. Everyone would then acknowledge that the account they created is indeed on that list (without disclosing which account it is). If everyone acknowledges their account being present and the numbers match, you have a list of anonymous account that can be used to discuss anything without worrying about negative repercussions to your other account.

Mod removals

Having the anonymous discussions, it becomes much easier to discuss the removal of fellow moderators in an objective manner. You might want to call someone out on some actions they have taken or their general behaviour and see how other mods feel about the situation without becoming "that guy".

One of the responsibilities for the head mod would be to make sure the proper mods are removed (in case say, they are the second most senior mod that nobody else can remove). But perhaps the biggest mark of greatness for the top mod would be recognising if the community and other mods would not want them to continue at their position and step down like a true Roman Dictator, having put the power in the hands of the next worthy person chosen by the community and the moderators.

Community oversight

Another topic I've heard mentioned a few times comes in the form of insight into moderation logs. While those could probably be disclosed fully, they rarely tell the whole story - a good deal of moderation happens over modmail, which sometimes needs to remain private. It might be good practice to perhaps appoint a few representatives of the community to oversee the moderation process without being full moderators themselves. They would have insight into modmail and moderation logs, but shouldn't be acting as a full moderator. This could reassure some people that the mods aren't conspiring against someone or some company in particular, and it would also provide a good pool of candidates to pick from in case the moderation pool needs to be expanded.

Talking with the community

Communication with the community is important. Whether it's announcing policy changes or just having a general talk once a month, it might be useful to reach out to the community and hear what they have to say. This could boost the community's confidence in the moderators, help address some issues early on and hopefully make the relationships between mods and redditors better than what it sometimes becomes.

Conclusions

Those are some of my thoughts on how moderation in Reddit as a whole could be improved, or at least how I would try to improve it given the chance.

On /r/Bitcoin moderation - three years in review

On /r/Bitcoin moderation - three years in review

/r/Bitcoin BitcoinXT censorship moderation Reddit

In the past few months the moderation of /r/Bitcoin has become a contentious issue. Ever since the ban on discussion of alt-clients like BitcoinXT, the community seems to have fractured into a  few camps, sometimes vilifying one another. I was asked to clarify where I stand on this and a few other issues, so I might as well roll a few /r/Bitcoin-related topics into a blog post for future reference.

The XT censorship

As many /r/Bitcoin moderators might tell you, the decision to censor BitcoinXT was made solely by Theymos. Along with justification as to why this would happen, the message was pretty clear:

"[...] I currently intend to remove all XT submissions single-handedly if necessary, and to remove any moderator who undoes my actions, even if all other /r/Bitcoin moderators disagree."

Some moderators decided to quit out of principle, others found out later that Theymos wasn't kidding with the threat of removals.

So, the big question a few people have asked me - what is my stance on the matter?

My stance

I had a few phases of thinking as I learned more and more about XT. In my initial reaction - I was against the censorship of BitcoinXT - it was a project by a respected Bitcoin developer and it was proposing changes that needed to happen.

After debating it with Theymos and learning his point of view - I agreed with his logic that XT could be considered an altcoin that branches off of Bitcoin and that in future we could have similar forks by less reputable developers that change other contentious parts of Bitcoin - coin limit, redlisting, etc. However, that still wasn't the full story.

I've reached my final conclusions after discussing the topic with the community and learning that BitcoinXT would only fork when it is in the super-majority and becomes the de-facto Bitcoin network. For me, that was a good enough reason to not consider XT and similar clients altcoins - they don't just fork in a "revolution" and create their own network at a whim, but instead they take a reformist approach of winning the network over in a more "evolutionary" approach.

So in the end, my stance is - a client that attempts to introduce a hard fork into Bitcoin through super majority should be on topic for /r/Bitcoin.

As such, I have never removed any such topic or discussion, and I am participating in both the /r/Bitcoin subreddit, as well as the alternatives of /r/bitcoin_uncensored and /r/btc .

Unfortunately, even if I'm in favour of allowing discussion of BitcoinXT and similar clients, this decision is not in my hands. Which leads to another question - why don't I resign in protest?

Protesting

Some people have suggested that I and other moderators should resign in protest against the censorship rules. I personally disagree with this logic on the following basis - if you resign, you are showing that you don't support a given decision, but once you're out, you've basically done everything you could in the matter. You will get replaced by another mod sooner or later, and the capacity of a subreddit to function will be restored. The only difference you will make is to remove the voice of opposition from the pool of moderators, hurting your position in the long run.

So my approach is to remain a /r/Bitcoin moderator, continue moderating it like I was doing up until now, stick to my conviction of not censoring the discussion of BitcoinXT and similar clients, and voice my disagreement with the policy as appropriate in the future.

It might not be as glamorous as taking an umbrage, throwing a tantrum and leaving the moderation team as some would prefer, but this is the approach I prefer.

"Lets not moderate anything" - a day in life of a moderator

Every now and then, some people propose that we shouldn't moderate any discussion on /r/Bitcoin or similar subreddits. While the idea might be in-line with the semi-anarchist nature of Bitcoin, it doesn't really work. This is what moderation has to deal on a daily basis:

Just another day of modqueue...

Sometimes, the spam is more organized - there are some communities that use Reddit for promoting their coin of choice. Over at /r/CryptoCurrency for example, we had to start limiting Reddcoin spam because the astroturfing was getting out of hand.

Some of the spam moderation can be automated - we have a fairly extensive automoderator script running on /r/Bitcoin that takes care of a lot of bad submissions for us.

When we're not dealing with spam, we're dealing with trolls. Some people would see this as more of censorship, but the truth is - too many trolls can spoil the community and drive away the good people you want to have around. A few years back I had a conversation with one of the "Bitcoin celebrities", and he told me that he doesn't post in /r/Bitcoin any more because of a number of trolls dogging him each time he posts. Trolls can also derail conversations and generally make the comment section a place you don't really want to venture into.

Initially /r/Bitcoin didn't ban anyone - Theymos was against it years back since the same trolls can come back again and again under new usernames. However, after getting a lot of complaints about a single, prolific troll, we started banning the trolls. The guy in question went through a lot of different usernames, got banned reddit-wide and even had to resort to switching IPs to avoid IP bans. While as it turns out - we didn't manage to drive him off completely (he resurfaced in some comment section a year or two after we started banning him to have a small chat), we did manage to make him lose interest in trolling every thread on the subreddit.

The last activity that takes up a bulk of moderation is answering to people complaining. Some rightfully so when their submission gets caught in some spam filter when it shouldn't, some less so when they decide to tell us that we can go and die since we won't be able to ban all of their accounts.

The remaining 1% of time of being a mod is where everything else happens - discussing rules, answering some questions, etc.

All in all, moderation is a pretty boring, thankless job.

A comic on Reddit moderation

Bitcoin memes and my biggest mistake

Now that we've talked about /r/Bitcoin censorship and how moderation works, let's talk about memes. Reddit and memes seem to go together hand in hand. However, this doesn't always work for every situation. If you want to have a subreddit focused on having serious discussions, memes can have a detrimental effect.

Checking out a photo or reading some short, witty meme can take a few seconds, after which a user would be able to vote confidently whether something is good or not. Page-long thought-provoking discussion about the meaning of live, the universe and everything on the other hand can take minutes to read before someone can say whether they consider the submission good or not. Because of this, memes get more upvotes faster, meaning they bubble up to the front of Reddit, getting even more exposure and votes, drowning bigger posts in their wake.

Worse than that, people then turn around and proclaim "memes seem to get a lot of upvotes, which must mean this is what the subreddit wants!". This can create a further self-fulfilling prophecy. The argument also ties to the above mentioned notion that we should just use votes to decide what should be posted on a given subreddit. Here is a comic explaining this.

This is why some communities choose to ban memes altogether - moderation and removing submission is not about what gets the most / least votes, it's about what fits the given subreddit. How does this fit in to /r/Bitcoin?

Bitcoin memes

Bitcoin and memes have a complicated relation. Some people believe that Bitcoin should be all about serious business and memes have no place in /r/Bitcoin. Others embrace the internet culture and the light-hearted nature of Bitcoin that has been around ever since the Alpaca Socks (heck, a meme is the origin of Dogecoin). As far as anyone can tell, the community is pretty evenly divided on this issue - none of the sides are in a decisive majority. So while we have a meme-centric Bitcoin subreddit, /r/Bitcoin is also welcoming of the memes and silly photos.

Most of the time, the subreddit is fairly balanced and you don't have a flood of memes. This, however, changes every now and then....

Price memes

Bitcoin price meme, circa late 2013

When the Bitcoin price swings rapidly, the Bitcoin subreddit tends to fill with numerous posts of either elation or woe. There are numerous posts shouting out the newest price (usually 5-10 of very similar posts at a time). Understandably enough, there were a lot of people that didn't like when this happened and called for ban on memes. One such person, with his post on 2013-12-07 was /u/ShakeThatBass .

For those that haven't been around /r/Bitcoin in 2013, that username might not mean much. ShakeThatBass was an anonymous early Bitcoiner that organized one of the biggest Bitcoin givaways in history, giving away 350BTC (worth at the time $7000) through Bitcointip to people that donated to various charities. The giveaway was held on 2013-03-04 on /r/Bitcoin. This act of generosity has earned him a lot of respect from a lot of people, myself included.

Back to price memes. So having read his highly-upvoted post 11 days prior, on 2013-12-18, when the "news" of China cracking down on Bitcoin was swung he price plummeting down to about $500 from the high of $1100 just two weeks prior, a number of Bitcoin price memes started to surface again. Then, I made a decision that I still consider my biggest mistake in my /r/Bitcoin moderating career - I issued a temporary ban on memes and price posts that lasted for about a day.

The decision came only from myself (no other mods were consulted), driven by the will of the community. When the dust settled and everything got calmer, I learned an important lesson in moderation and added another rule for myself to follow - don't make big decisions single-handedly. Everyone makes mistakes and at the heat of the moment a decision might seem justified, but other peoples may disagree. This is why when it comes to important moderation decisions I consult with other mods to hear their opinion and see if they agree - now even if I'm the second most senior mod I wouldn't do such things again without another mod's backing. While not necessary for the mundane mod chores like approving / removing submissions or banning obvious trolls, it is useful for the big decisions.

Moderation consistency

The last rule I follow is moderation consistency. /r/Bitcoin is currently moderated by 10 people and one bot. Everyone can have their opinion on various matters, but at the end of the day we have to act consistently to avoid moderation wars:

Months of moderation wars for Tonal Bitcoin discussion page between Luke-JR and Aleš Janda.

To avoid such petty squabbles, moderators should first discuss a contentious issue and then apply the consensus in practice (or at least, become a conscientious objector, rather than engaging in mod wars), even if they hold an opposing view. Whether it comes to banning trolls, removing spammy websites or the like, consistency is important.

Conclusions

Being a subreddit moderator is a thankless job. It takes a lot of work to remove spam and trolls. Sometimes we make important moderation decisions, and sometimes we make mistakes in our judgement like everyone else.

Overall, my personal moderation stance is as follows:

• Moderation is essential for combating spam and trolls, as well as keeping the subreddit on-topic
• Moderation consistency is very important and mod wars should be avoided
• Important decisions on moderation and the direction of a subreddit should be made by at least two moderators, or a consensus for really big decisions
• I disagree with the ban on BitcoinXT and similar clients, but for moderation consistency, I remain a conscientious objector
• I don't believe in leaving a moderation team over a disagreement on moderation policy as it can remove the voice of opposition from the future discussions
• Everyone makes mistakes, admitting to them is not the end of the world

I hope this covers some of the questions people might've had over the last three years of me being a /r/Bitcoin moderator and gives something for other cryptocurrency subreddit moderators to think about.